FAQs

Frequently Asked Questions

Can I add more than 1 child?

Yes! We offer a family package which includes 3 memberships, 20 custom messages and 2 free gift memberships to share with your friends and family! You can also add additional children on your account once it is created!

How do I create a custom video from Santa?

Log into your account. On the left menu bar you will select 'Santa Video'. Complete the fun questionaire and Select 'Submit'. Once your video is completed you will receive an email with a link to view, share and download with friends and family!

Can I use a device other than a phone?

Yes, you can! Be sure to download the TextsFromSanta app onto the device you would like to receive messages. Once you have an account created go to 'View Preferences', 'Sync to Device'. You will see a pin number. You can then login to the TextsFromSanta app on the device using the pin number. Once these are synced your device will now be set-up to receive messages!

How do I send a custom text?

Log into your account. On the left menu bar you will 'Send a Custom Text'. Select this link. Ensure the correct name is in the upper right corner. Type your message in the Custom Text Message box. You can select 'Send' for the message to be sent right away or select 'More Options' if you would like to send the message at a later time. This option will also allow you to send a photo as well!

How do I set up my Santa Selfie?

Log into your account. On the left menu bar you will see 'Upload Christmas Photo'. Upload your photo of your tree or fireplace. Be sure to upload your phote before December 24th. Santa will send a selfie on December 25th!

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